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Announcements

New Securities Rollout - MyITAssistant Endpoint Protection and Response

MyITAssistant Endpoint Protection and Response

If I said over 350,000 new malware are identified every day, and that number is escalating at a rapid pace – would that startle you?. Actually that number is well over a million a day, according to Symantec. The number is so extreme it’s impossible to keep up, leaving computers with traditional type protection overrun.

So, what is traditional protection and do I have it? Traditional protection requires updates to keep the system protected. This is done by a person identifying the infection, analyzing how it works, then creates a fix for each – finally its added to an update for you. That’s a long process! You will know if you have traditional protection on your computer if you get a popup saying “out of date” or “signatures updated” - this accounts for nearly every software on the market today.

We stepped up our security measures last year and have been moving forward with real-time artificial intelligence (AI) solutions. Partnering up with Malwarebytes lead us to our first solution – Endpoint Protection. We now have our own solution - MyITAssistant Endpoint Protection and Response, temporarily named SentinalOne. It was deployed to 6 clients last week, and has since mitigated 657 threats!

Endpoint Protection and Response

With the help of our partners, our solution is 4-months ahead of schedule! Although more work is needed to complete our integrations andlooks, its ready for our clients to use now.

What does it do? It will defend computers against nearly every type of attack (malware, ransomware, fileless exploits, lateral movement, live/insider attacks, living off the land, credential scraping, and document macros – all in real-time. Our new platform will provide us the ability to view threats and incident data to help keep our clients ahead of threats. Covers multiple attack vectors including browser email, binaries, executables scripts, documents, removable media and drive by downloads. Protects before, during and after a cyber-attack – even when offline. It will isolate immunize, remediate and rollback the infected endpoint automatically!

This is a premium service now part of our xE packages of MMP Protection - Chromium xE, Platinum xE and Titanium xE.



Prevent Cyber attacks

  • Near real-time file analysis: The system can analyze files continuously, replacing time-intensive recurring scans.
  • Signatureless approach: Fight back against the latest threats without having to wait for daily definition updates.
  • Offline protection: Artificial intelligence data is stored on the endpoint to keep it protected while offline—and to help you avoid waiting for the endpoint to connect to the cloud to check against reputation scores.
  • Machine learning: The system uses machine learning to determine how to best respond to threats and adjusts those responses over time.
  • Autonomous action: Leverage policy-based endpoint protection to neutralize threats at the endpoint automatically.

Detect threats

  • Behavioral artificial intelligence engines: The feature includes eight AI engines that analyze multiple data points to identify threats and determine if a response is necessary.
  • Near real-time alerts: Discover threat activity quickly with alerts whenever a threat is detected or neutralized.
  • Easy-to-use dashboard: View threat information at a glance on a single dashboard that includes quick links to key remediation actions.
  • Executive insight and key findings: We can see aggregated data on threats over time.
  • Forensics: Creates an overview and the storyline of an attack, so we can quickly understand the threat.
  • Threat summaries: Information on specific threats, such as dates they were identified, dates they were reported, and their file names.
  • Raw data report: Dig into the details on threat information, including timing, activities taken by the file, and its SHA1 hash.

Respond Effectively through Automation

  • Custom policies: We use policy-driven protection tailored for each of our clients, which allows/blocks USB, allows/blocks endpoint traffic, and specifies the best automated response.
  • Multiple recovery options: We have multiple preferred recovery option after attacks—from partial recoveries to fully-automated responses.
  • Enhanced quarantine: We can select the Disconnect from Network option to prevent machines from further infecting the network.
  • Automatic rollback: Attacks are automatically contained and neutralized, and compromised files are automatically replaced by the last known healthy version.

Minimum Requirements

Windows Computers: Windows 10 or above is required. Computers running Windows 7 or 8 are not able to run this service.
Mac/Apple Computers: We highly recommend macOS Mojave be installed.

For more information

For more information, contact us by email at [email protected] or phone at 480-540-5384.

SECURITY AWARENESS – PROTECT YOUR FAMILY

SECURITY AWARENESS – PROTECT YOUR FAMILY

From smart devices to personal email accounts, strong passwords still rule as one of the most important elements of personal security. Make sure your household prioritizes them by implementing a set of minimum guidelines. For example, you could require the use of passphrases (strings of words that are easy to remember and hard to guess) for all online accounts, and prohibit using the same password twice. We also recommend getting a password manager, which creates, stores, and syncs all of your login credentials across multiple devices.

2019 Services Update

2019 Services Update

Saturday, February 9, 2019

We have lots to be excited about this year! MyITAssistant is now a Managed Services & Security Services Provider. On top of our managed services we have provided for the past 15-years, we are ushering in a much-needed cyber security platform to protect our clients and technologies.

The following outlines this year’s Services update.

  • Communications Update
  • Support Service Rate Change
  • End Of Life of Device Management
  • NEW Services
  • Partnerships
  • MyITAssistant Memberships
  • Updated Policies & Agreements

Communications Update

Please update your address book. New business cards will be sent to you shortly.

  • Main Office Number (480) 535-6661
  • Fax Number(480) 535-6661
  • TEXT our Support Center(480) 535-6661
  • Toll Free Number(855) 694-7848

Please remove (480) 422-0322 from your contact list. This number was disconnected back in 2014.

My mobile phone will always be available to you. If you prefer TEXTING, please try and use our Support Center number (480) 535-6661, over my mobile.

Support Service Rate Change

New Support Service rates took effect January 1st, 2019 for everyone else but you. For current subscribers the rates below will not be effective until April 1st, 2019.

Remote

Onsite

Support Services

Normal Hours
8am – 5pm (MF)

After Hours

Hourly Rate

Service Fee

Standard Consulting Rate

$125/hour

$150/hour

$125/hour

$20

Standard Rate for MMP SUBSCRIBERS

$90/hour

$125/hour

$90/hour

$20

End Of Life of Device Management

Device Management services
Due to limitations of software development for our Device Management services, we are scheduling an End of Life for this service - December 31, 2019. The final update for this services was just released.

If you are a current subscriber to Device Management service here is what you can do:

  • You may request an upgrade to our new service to one of our MyITAssistant Managed Protection (MMP) packages (Chromium, Platinum, or Titanium);OR
  • You may continue with your existing services thru December 31, 2019.On January 1st, 2020 all devices, accounts, agreements and subscriptions will automatically be converted to an equal valued MyITAssistant Managed Protection (MMP) service package.

NEW Services

MyITAssistant Managed Protection (MMP)

NOW AVAILABLE!! Visit our website to see our MMP packages. https://www.myitassistant.com/mmp/packages

  • MMP is the most secure and diverse solution we have developed.
  • We have improved cybersecurity protection (system, data backup, notification and software updating).
  • We have improved is its performance and lower overhead.
  • We have added additional tools and automation for administration and monitoring.
  • Customize your protection and options, or select one of our recommended package offerings.
  • MyITAssistant Managed Antivirus replacing our current antivirus for Mac (available in mid-February).
  • MMP for Workstation is available in the following packages
    • Chromium Package$14/month(go annual and save $40)
    • Platinum Package$18/month(go annual and save $40)
    • Titanium Package$25/month(go annual and save $40)

  • UPGRADED packages that include Malwarebytes Endpoint Protection
    • Chromium xE Package$22/month(go annual and save $50)
    • Platinum xE Package$26/month(go annual and save $50)
    • Titanium xE Package$33/month(go annual and save $50)

Malwarebytes Endpoint Protection

We have recommended Malwarebytes for the past 11-years, and now we have partnered with them. We now are able to offer their cyber security solution called Endpoint Protection. Endpoint Protect can be setup to be managed either by you or MyITAssistant.

If you have Malwarebytes already, free or their Premium version, then Endpoint Protection will be a huge step forward in protection for your computer and safeguarding your privacy. We HIGHLY recommend Endpoint Protection to complement our MMP solution, for all our clients. Offered as a self-managed solution or we can manage this for you. Available to Windows and Mac.

Cyber Security Consulting

Cybercrime is a real and growing concern for everyone and having a Cyber Security Plan in place is a good step forward to protect you. A plan consists of a forensic layout of your current technologies, how they are used, and how cyber criminals will use these against you. The plan will uncover potential, substantial and hidden risks that have value on the dark web. It will provide education and understanding of your technologies, and how you can take control to minimize or absolve risks. The overall purpose of a Cyber security Plan is to provide you with awareness over assumption, readiness over being a victim, and control over your technology and digital presence.

Facts: One in three Americans will be hacked by the end of this year. A hacked occurs every 39- seconds. The average time a hacker is in a network 149 days before being detected.

Email Protection

We are adding Email Protection services for those that own personal domain(s). The service hardens email services by adding additional layers of spam, malware and viral protection. Traditional controls of black & white lists are available, along with quarantine controls. Now you have the ability to control and protect your domain(s) from spammers and bots.


Partnerships

  • MALWAREBYTES: We have officially partnered with Malwarebytes to bring you additional protective services. We will be offering Malwarebytes Endpoint Protection as an add-on service, available for Windows and Mac.

  • SPAMEXPERTS: We have partnered with SpamExperts to bring you additional spam and virus protection for email. We will be offering Email Protection services as an add-on service, available to privately owned email domains.

  • MICROSOFT: In case you didn’t know, we are a Microsoft Partner. We can provide and manage your Microsoft solutions, products and solutions. Here are a few of our client favorite solutions:
  • Office365 Business (1-PC/MAC)
  • Office365 Business Premium (5-PC/MAC, 5-PHONES, 5-TABLETS)
  • Office 365 Enterprise E1, E3, E5
  • Office 365 ProPlus
  • Exchange Online Protection
  • Exchange Online Kiosk
  • Office 365 Extra File Storage
  • Microsoft Dynamics 365 Suites
  • SharePoint
  • Meeting Room
  • Visio Online
  • OneDrive for Business
  • Skype for Business
  • Microsoft Stream
  • GUARDIAN NETWORKS: We have partnered with Guardian Networks to bring our clients added support for small/medium sized businesses requiring specialized server administration, enterprise network solutions, cabling and integrations.

  • MyITAssistant Memberships

    We are bringing back memberships as of May 1st, 2019! MyITAssistant Members will get a wealth of information specifically directed to current client technology, driven by our Members and current events. Members will login to our Members Portal to access weekly ongoing topics focused on cyber security, privacy, and member technologies.Our members will have full access to ask questions, post topics and generate ongoing discussions. Get access to LIVE webcasts. Be informed and stay advised with professional recommendations and guidance. Member’s content will not be posted publically or accessible anywhere else.

    We will be distributing more information on our website shortly.


    Updated Policies and Terms Agreements

    We have updated our policies and terms. These can be reviewed anytime on our website:

    Privacy Policy https://www.myitassistant.com/privacy-policy/
    End User License Agreement https://www.myitassistant.com/eula/
    Free Trial Terms and Conditions https://www.myitassistant.com/trial-terms/

    If you have any questions or concerns, please don’t hesitate to share them with me ([email protected]).

    Thank you!

    Russell Kirkpatrick

    Managed Services & Security Services Provider
    PO BOX 30096, Phoenix, Arizona 85046
    (480) 535-6661 | (855) 694-7848
    http://www.myitassistant.com
    [email protected]

Posted by Russell Kirkpatrick on Saturday, February 9, 2019

URGENT - Facebook Hacked

Last Friday, September 28th, 2018, Facebook was hacked, resulting in over 50 million accounts compromised.

If you have a Facebook account please take a moment to change your password immediately. Any accounts that may use your compromised password, we recommend changing those too.

If your unsure how to change/update your password, allow me to help you.

Spreading Email Malware

Important announcement pertaining a malware infection.

Spreading Malware through Email Attachment
Be extra cautious for emails containing DOC attachments. We have seen a rash of malware infections in the last 20-days from clients with Web Protection - which blocked the infection from entering the system.

Here are a few Subject lines to look out for (or similar to):

  • 4th of July congratulation
  • 4th of July eCard
  • 4th of July Greeting eCard
  • Happy 4th of July Greeting Message
  • The Fourth of July wishes
  • ACCOUNT#94895547-Milan Marsic
  • Invoice 897614 from Patrick Bingham
  • Invoices Overdue
  • NYPXV7-16497063849
  • Payment
  • Purchases 2018
  • Scott Crowe The 4th of July Greeting eCard

As a rule of thumb – “when in doubt don’t open it.”

Spam Filtering Improvements

Hello all,

Over the next several weeks we will be performing an upgrade to our anti-spam technology. This will improve the accuracy and consistency of spam detection.

Over the last several years we have seeing a steady increase of spam slip through our systems. Point in fact, spammers have access to more information about us than ever before and the technology to deter spam detection.

While we expect the overall satisfaction with spam filtering to improve, we also expect users to notice some changes in how we are filtering mail. Spam filtering is never 100% accurate. As a result, there may be messages going to the Spam box that are normally seen in the Inbox, and vice versa. Please take time to double check your spam boxes for important emails. They can then be marked as either Spam OR Not Spam, and the system will correct itself specifically for your needs.

As always, if you have any questions or concerns, please let us know.

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